Welcome to Help & Support — read before posting

This channel is for platform questions, account issues, and technical help. If your question relates to fire safety practice, please use one of the professional channels instead (Fire Risk Assessment, Fire Door Inspection, and so on). When posting, please include: - What you were trying to do - What happened instead - Your browser and device if it is a UI issue - A screenshot if you can The INFIRISK team monitors this channel and we aim to respond within one working day. For urgent billing or account access issues, email support@infirisk.co.uk.