Platform help, account issues, and technical support
A place for Help & Support — platform questions and discussion.
Need a hand? Ask here
Welcome to Help & Support. For questions about using INFIRISK itself — how to verify your business, why a notification didn't arrive, how to edit a post, where to find something yo…
Welcome to Help & Support — read before posting
This channel is for platform questions, account issues, and technical help. If your question relates to fire safety practice, please use one of the professional channels instead (F…
Forgotten password or locked out? Start here
If you cannot sign in: Try the password reset link on the sign-in page first Check your spam folder for the reset email (it is from noreply@infirisk.co.uk) If nothing arrives withi…
How to verify your professional status on INFIRISK
Verified professionals get a shield badge, access to professional channels, and can apply for jobs directly. To get verified: Complete your profile with your role, qualifications,…
Controlling notifications from channels, replies, and DMs
INFIRISK sends notifications through three channels: in-app bell, email digest, and (where enabled) push. You can fine-tune each one under Account → Notifications. Common settings…
Reporting bugs — what to include and where to post
If something is broken, tell us here. A good bug report includes: What you clicked or typed What you expected to happen What actually happened The URL you were on A screenshot if i…
