Start here — Incidents & Lessons Learned

Welcome. This is a careful room. Grenfell inquiry modules, coroner reports, near-miss sharing, published case studies, and the conversations about what the industry should be doing differently afterwards. **Ground rules:** - Respectful. Families of those affected may be reading. - Evidence-led. Cite the source you're discussing. - Anonymise any near-miss that could identify a client, a building, or an individual. - Blame the system, not the individual — the point is to improve practice, not to prosecute colleagues in public. — The INFIRISK team